Refund Policy

Our commitment to your satisfaction with CleanSlate.

Last Updated: January 2, 2025

1. Introduction

At DevShield Tech, we stand behind the quality of our CleanSlate remote factory reset service. We want you to be completely satisfied with your purchase. This Refund Policy explains the conditions under which refunds are available and the process for requesting one.

By purchasing and using CleanSlate, you acknowledge that you have read and understand this Refund Policy.

2. Payment Processing

All payments for CleanSlate are processed exclusively through PayPal. When you purchase the Service:

  • Your payment of $25 USD per device is processed securely through PayPal's platform.
  • You will receive a payment confirmation email from PayPal and/or DevShield Tech.
  • We do not store your credit card details, banking information, or PayPal credentials on our servers.
  • All refund transactions are also processed through PayPal to the original payment method.

3. Refund Eligibility — 14-Day Satisfaction Guarantee

We offer a 14-day satisfaction guarantee on all CleanSlate purchases. You are eligible for a full refund if:

  • You request a refund within 14 calendar days of your original purchase date.
  • The remote factory reset service has not been successfully completed on your registered device.
  • Your refund request is submitted through one of the official channels described in Section 5.

We value your trust and want to ensure you are confident in your purchase. If the service does not meet your expectations before the reset is executed, you are entitled to a full refund.

4. Non-Refundable Situations

Refunds will not be granted under the following circumstances:

  • Reset already completed: If the remote factory reset has been successfully executed on your device, the service has been fully delivered and is non-refundable.
  • Request after 14 days: Refund requests submitted more than 14 calendar days after the original purchase date will not be accepted.
  • Change of mind after reset: Once the reset is performed, all data on the device is irreversibly erased. We cannot reverse the process or provide a refund.
  • Device incompatibility: If the device is not compatible with CleanSlate, this should have been identified during the pre-reset check. Refunds for compatibility issues after a successful reset are not available.
  • Abuse or fraud: If there is evidence that the Service was used or attempted to be used for fraudulent, illegal, or unauthorized purposes.
  • Multiple refunds: Repeated refund requests for different devices by the same user may be reviewed on a case-by-case basis and may be denied.

5. How to Request a Refund

To request a refund, please follow these steps:

  1. Email us at support@devshield.tech with the subject line "Refund Request — [Your Order Number/Email]".
  2. Include the following information:
    • Your full name and the email address used during purchase.
    • The PayPal transaction ID or order confirmation details.
    • The device model and serial number associated with the purchase.
    • A brief reason for the refund request.
  3. Wait for our response: We will review your request and respond within 3–5 business days.

You may also contact us via our general support email at info@devshield.tech for refund-related inquiries.

6. Refund Amounts and Processing

  • Full refund: Eligible refund requests will receive a full refund of the $25 USD purchase price.
  • No partial refunds: Since CleanSlate is a one-time flat fee of $25 per device, partial refunds are not available.
  • Processing time: Once approved, refunds are processed through PayPal within 5–10 business days. The time it takes for the refund to appear in your account depends on your PayPal account settings and financial institution.
  • Currency: All refunds are issued in USD, the original transaction currency.

7. Chargebacks

We encourage you to contact us directly before initiating a chargeback or dispute with PayPal or your financial institution. We are committed to resolving issues fairly and promptly.

  • If you file a chargeback without first contacting us, we reserve the right to present transaction evidence to PayPal to contest the dispute.
  • Fraudulent chargebacks may result in account suspension and reporting to relevant authorities.
  • We strongly prefer to resolve any payment concerns through direct communication at support@devshield.tech.

8. Special Circumstances

We recognize that exceptional situations may arise. The following special circumstances will be evaluated on a case-by-case basis:

  • Technical issues: If CleanSlate fails to perform the reset due to a verified technical issue on our end, and the 14-day window has passed, we will work with you to resolve the problem or issue a full refund.
  • Duplicate charges: If you were accidentally charged more than once for the same device, please contact us immediately. Duplicate charges will be fully refunded.
  • Service outage: If prolonged service outages prevented you from using CleanSlate within your 14-day window, please provide documentation and we will evaluate a refund or extension.
  • Extenuating circumstances: If you experienced a personal emergency or other unforeseen situation, reach out and we will do our best to accommodate a fair resolution.

9. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Any refund request will be governed by the Refund Policy in effect at the time of the original purchase. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us: