Privacy Policy

Your privacy matters to us. Learn how we handle your data.

Last Updated: January 2, 2025

1. Introduction

Welcome to CleanSlate ("we," "our," or "us"), a remote factory reset and data protection service for Android devices, operated by DevShield Tech. We are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (cleanslate.mobi) and use our services.

By accessing or using CleanSlate, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services immediately.

2. Information We Collect

We collect information to provide and improve our services. The types of data we may collect include:

2.1 Personal Information

  • Account details: Name, email address, and password when you create an account.
  • Payment information: Billing name, email, and transaction details processed securely through PayPal.
  • Device information: Android device model, IMEI or serial number, and other identifiers necessary to perform the remote wipe service.
  • Communication data: Information you provide when contacting our support team.

2.2 Non-Personal Information

  • Browser type, operating system, and device type.
  • IP address, referring URLs, and pages visited on our website.
  • Usage data including timestamps, session duration, and interaction patterns.
  • Cookies and similar tracking technologies (see Section 9).

3. How We Use Your Information

We use the collected information for the following purposes:

  • Service delivery: To perform remote factory resets on your Android devices and provide the CleanSlate service.
  • Account management: To create, maintain, and secure your CleanSlate account.
  • Payment processing: To process one-time payments of $25 per device via PayPal.
  • Customer support: To respond to your inquiries and provide technical assistance.
  • Service improvement: To analyze usage patterns and improve the functionality and reliability of our services.
  • Legal compliance: To comply with applicable laws, regulations, and legal processes.
  • Communications: To send service-related notifications, updates, and (with your consent) marketing communications.

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • SSL/TLS encryption for all data transmitted between your browser and our servers.
  • Encrypted storage of sensitive data at rest.
  • Access controls and authentication mechanisms to restrict unauthorized access.
  • Regular security audits and vulnerability assessments.
  • Secure payment processing through PayPal — we do not store credit card numbers on our servers.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will promptly notify you of any data breaches as required by law.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy:

  • Account data: Retained for the duration of your active account and for up to 2 years after account deletion.
  • Payment records: Retained for 7 years as required for tax and accounting purposes.
  • Device data: Retained only as long as necessary to complete the factory reset service, then securely deleted.
  • Usage logs: Retained for up to 12 months for security and performance monitoring.

6. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our business:

  • PayPal: For payment processing. PayPal's own privacy policy governs the handling of your payment information.
  • Analytics providers: We may use privacy-focused analytics tools to understand website usage.
  • Hosting providers: Our infrastructure is hosted by reputable cloud service providers with strong security practices.
  • Email services: To deliver transactional and support-related communications.

These third parties are contractually obligated to protect your data and are prohibited from using it for purposes other than those we specify.

7. User Rights (GDPR & CCPA)

7.1 Rights Under GDPR (European Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, you have the following rights under the General Data Protection Regulation:

  • Right of access: Request a copy of the personal data we hold about you.
  • Right to rectification: Request correction of inaccurate or incomplete data.
  • Right to erasure: Request deletion of your personal data ("right to be forgotten").
  • Right to restrict processing: Request limiting how we use your data.
  • Right to data portability: Receive your data in a structured, machine-readable format.
  • Right to object: Object to certain types of data processing.
  • Right to withdraw consent: Withdraw consent at any time where processing is based on consent.

7.2 Rights Under CCPA (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you the following rights:

  • Right to know: Request disclosure of the categories and specific pieces of personal information we collect.
  • Right to delete: Request deletion of your personal information.
  • Right to opt out: Opt out of the sale of your personal information (we do not sell personal data).
  • Right to non-discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, please contact us at support@devshield.tech. We will respond to your request within 30 days.

8. Children's Privacy

CleanSlate is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected data from a child under 18, we will promptly delete such information. If you believe a child has provided us with personal data, please contact us immediately.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

  • Essential cookies: Required for basic website functionality, including session management and security.
  • Analytics cookies: Help us understand how visitors interact with our website so we can improve it.
  • Preference cookies: Remember your settings and preferences for a personalized experience.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website.

10. International Data Transfers

CleanSlate is operated from Morocco. If you access our services from outside Morocco, your data may be transferred to, stored, and processed in Morocco or other countries where our service providers operate. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your jurisdiction. We take appropriate safeguards to ensure your data remains protected during international transfers.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page and post the revised policy. We encourage you to review this Privacy Policy periodically. Continued use of CleanSlate after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: